Day 203 - 12 Jan 96 - Page 16

     
     1   MR. JUSTICE BELL:  What Mr. Morris is feeling for is what would
     2        be fairly usual and what would not.  That is what he wants
     3        to know.  I mean, would Cs be fairly normal grades?
     4        A.  Cs were sometimes obtained by restaurants in various
     5        areas on various -----
     6
     7   Q.   So, Cs sometimes.  What about Ds?
     8        A.  I was not aware there was a D, to be honest with you.
     9        I think it went A, B, C, F, to be honest with you.
    10
    11   MR. MORRIS:  Lets go for F then.
    12
    13   MR. JUSTICE BELL:  What about Fs, then?
    14        A.  What about them?
    15
    16   MR. MORRIS:  Would you expect that at least -----
    17
    18   MR. JUSTICE BELL:  How often did they crop up?
    19        A.  Where?  In my career, in Colchester, in the Company?
    20
    Q.   No.  We are asking your experience.  How often in your
    22        experience -- if you have no experience of them, say so  --
    23        do you find Fs on stores in relation to various features of
    24        their running, on audits?
    25        A.  True Fs, rarely.
    26
    27   MR. MORRIS:  What about untrue Fs?
    28        A.  I used to use them on myself all the time.  So, if
    29        I would do a cleanliness report on Ipswich, for instance, I
    30        would do it in great detail, I would tot up the score and
    31        it would come out at an F.  But I knew that I was marking
    32        myself hard, so the important thing was to get the standard
    33        up.
    34
    35   Q.   We are talking about grades -----
    36
    37   MR. JUSTICE BELL:  Mr. Morris, I think I would like you to
    38        pursue what true Fs and untrue Fs are.  I would have
    39        thought Fs were Fs.  So, if Fs are not Fs, I would like you
    40        to find out.
    41
    42   MR. MORRIS:  Yes.  (To the witness):  The F grade given by an
    43        official full field audit, whatever it is called, from a
    44        store -- we are talking across the whole ---
    45        A.  In the case of full field ------
    46
    47   Q.   -- what the store is doing?
    48        A.  In the case of a full field, an F occurring was rare
    49        and was a very good indication of how the store's
    50        cleanliness or whatever ran. 
    51 
    52   Q.   Right. 
    53        A.  Certainly, in the areas of quality and service, I think
    54        Fs were pretty rare as well; very rare, in fact, in full
    55        field.  But, you know, I mean, audits can be used at any
    56        time by restaurant management to review areas of their
    57        restaurants; and, to some extent, if they are being
    58        conducted by an Assistant Manager or by a Store Manager, to
    59        some extent, there is a degree of subjectivity and there is
    60        also an amount of the training that goes into the actual