Day 199 - 11 Dec 95 - Page 03
1 Q. Thank you. You have made a statement for this case. If we
2 could turn to that statement?
3
4 MR. JUSTICE BELL: If you could get the volume with the pale
5 blue spine on the very top and a "2" on it against the
6 green background, please, Mr. Cranna, and turn to divider
7 20.
8
9 MS. STEEL: Is that your statement there, yes?
10 A. Yes. It certainly looks like it.
11
12 Q. If I read through it and if you could verify it at the end,
13 and if there is anything which you want to correct or
14 anything like that, then say so at the time or clarify?
15 A. I think I already corrected it before I sent it back.
16
17 MR. JUSTICE BELL: It is not an invitation to correct anything,
18 it is just if going through it you realise that you think
19 something may be wrong or need modification. Yes?
20
21 MS. STEEL: "I worked at the West Ealing McDonald's store
22 between June/July 1984 and June/July 1985. I joined as a
23 Trainee Manager at the age of 28 (going on 29). I was a
24 Second Assistant Manager at that store." When did you
25 become Second Assistant Manager?
26 A. I think it was after about six, seven months. The
27 first six months were spent training and then you had to do
28 your exams. If you passed your exams, you then went on to
29 become a Second Assistant.
30
31 Q. "After leaving in June/July 1985, I went to work
32 for Olympic Staff.
33
34 There was a vast difference between what I was told on
35 McDonald's training courses about how to treat people (i.e.
36 what I was told at 'Hamburger University') and what
37 actually happened on the floor in the store.
38
39 At 'Hamburger University' I was taught all the correct
40 procedures. Everything was very much above board and
41 Trainee Managers were trained in the art of employee
42 management as a two way relationship. For example, I was
43 taught about motivation and psychology, how to get the best
44 out of the staff and the importance of treating them well.
45 Once I got to the store I was amazed by how different it
46 all was. In actual practice it was not a two way
47 relationship at all. It was all very much 'just do as
48 I say'." Can you just say why the theory not put into
49 practice? Why was the difference?
50 A. I think, basically, a lot of time in the actual store
51 we were under an awful lot of pressure. If somebody is
52 doing something wrong, for example, not following the
53 correct procedures, it is very hard in that type of
54 environment if you have to get the hamburgers out, the
55 people served etc., to take them away, to correct their
56 mistakes in private, tell them what they are doing wrong in
57 private. What often happened was they would just get
58 shouted at, so .....
59
60 Q. Was that just you or was that other management as well?
