Day 160 - 21 Jul 95 - Page 14
1
2 Q. It does not matter too much what the colour is.
3 A. Yes, I think it is.
4
5 Q. What happens to those comment cards, do you know?
6 A. I know they are put in a box. The customers can put
7 them in the box and hand them to the staff and they will
8 put them in the box for them.
9
10 Q. Do you know what happens to them after that?
11 A. No, I have no idea. I think they go to the Supervisor
12 in the store.
13
14 Q. You have never asked about it?
15 A. No, I know the boxes are there for comments.
16
17 Q. You were never told what the results of the -----
18 A. No.
19
20 Q. Do people have to tick what they think of the service and
21 the food?
22 A. Yes, that is right.
23
24 Q. Things like that?
25 A. Yes.
26
27 Q. But you never got told any of the results, or anything?
28 A. No. When the customer has given me one to put in,
29 I have never looked at it. I have always just put it in
30 the box.
31
32 Q. Just on the coffee mornings, do you know whether you were
33 the first store to do them, or do you think -----
34 A. No, no, we was not the first store.
35
36 Q. You were not the first?
37 A. No.
38
39 Q. Do you remember hearing about them being successful at
40 other stores?
41 A. Yes, yes. I heard about that.
42
43 Q. Would that include the Bethnal Green store? Have you heard
44 of that one?
45 A. No, I think they have done -- I have heard -- I think
46 they have done it; I do not know if they still do.
47
48 Q. Do you know whether you heard about them being successful
49 through the local store marketing magazine?
50 A. Yes. We heard all about them through the local store
51 marketing, yes.
52
53 MS. STEEL: I think I have finished actually, but I just want to
54 check.
55
56 MR. JUSTICE BELL: We will try to avoid a five-minute break
57 unless you think you need one.
58
59 MR. MORRIS: I have a couple of things. (To the witness): You
60 know your accident when you got a broken wrist?
