Day 144 - 28 Jun 95 - Page 71
1
2 Q. But it is part of employees' conditions to be taught how to
3 serve the customer in a certain way?
4 A. I look at this -----
5
6 Q. Is it not?
7 A. I look at this as a helpful reference to our crew
8 people on things they are doing in their stores, and we are
9 trying to communicate with our crew people and tell them
10 what is coming or what they have and how we are trying to
11 help them make their job easier for them. That is what
12 I get from that thing, that article, or just really trying
13 the best we can to help them with their jobs and what we
14 are doing.
15
16 Q. OK. I will not ask any further questions on that.
17
18 MR. JUSTICE BELL: Thank you.
19
20 MR. MORRIS: I wanted to ask someone from America that because,
21 obviously, it is an American document.
22
23 MR. JUSTICE BELL: I have something to say about that in a
24 moment. Please go and sit down, Mr. Stein.
25
26 (The witness withdrew)
27
28 MR. JUSTICE BELL: What I wanted to say is this, because
29 obviously you will think overnight of what you have left to
30 ask Mr. Stein about: As far as I am concerned, where the
31 document is a McDonald's document, as that is and as the
32 Operations and Training Manual which we looked at was --
33 because all I am dealing with matters, I am looking at what
34 the balance of probabilities are, not what the certainty
35 is, as you know -- and I will accept that what appears in a
36 McDonald's publication such as that reflects the thinking
37 of the nerve and brain centre of McDonald's. In so far as
38 it is a UK publication, which I take this to be, I will
39 assume that -----
40
41 MR. MORRIS: It is US.
42
43 MR. JUSTICE BELL: That is US, is it? Very well. In so far as
44 we are looking at a document which is produced in this
45 country, I will assume it reflects the thinking of
46 McDonald's in this country and, unless there is any obvious
47 reason for me to think otherwise, I will assume that the
48 McDonald's Corporation is content with it because it is
49 what has been produced by a wholly owned subsidiary.
50
51 There may be things in a UK publication which, obviously,
52 cannot apply to the States or where one has to allow for a
53 difference between the United States and the United
54 Kingdom. For instance, that most of the restaurants over
55 there are franchisee restaurants and most of the
56 restaurants over here are Company restaurants.
57
58 In so far as you have a major publication such as an
59 Operations Manual which comes from the States, I will
60 assume, unless there is something contradictory in the
