Day 144 - 28 Jun 95 - Page 69

     
     1        evidence was given that McDonald's somehow claims it has
     2        the greatest percentage of black franchisees than any
     3        fast-food organisation.
     4
     5   MR. JUSTICE BELL:  If you want to pursue that, you will have to
     6        think about how, if at all, you can set about putting up
     7        some contrary evidence, but it is obvious Mr. Stein cannot
     8        help you.
     9
    10   MR. MORRIS:  To us, it is not an issue in the case, but it is
    11        something dealing with some evidence that was brought up
    12        earlier on.
    13
    14   MR. JUSTICE BELL:  If you do not think it is an issue, you do
    15        not have to pick up the gauntlet.
    16
    17   MR. MORRIS:  No.  I am dealing with lots of bits and pieces
    18        because it is at the end of the day.  (To the witness):
    19        Mr. Stein, in your capacity as Chief of Human Resources, do
    20        you concern yourself with the relationships between
         employees and customers and how employees' conditions of
    22        work relate to the way they relate to customers?
    23        A.  You need to get more specific than that.
    24
    25   Q.   I will give you an example which I am not going to ask you
    26        about, but we have the smiling at customers policy, or
    27        whatever, and that may impact on employees' conditions of
    28        work, something which they have to do.  All I am saying is
    29        things like that, that comes under the general heading of
    30        Human Resources, does it?  It comes under the conditions of
    31        work for staff?
    32        A.  We like our employees to be pleasant, to greet the
    33        customers in a proper fashion as any guest would want to be
    34        treated, but I am not sure where you are going.
    35
    36   Q.   If I could refer you to -- McDonald's crew -- it is called
    37        Crew, is that the American Newsletter for McDonald's staff?
    38        A.  I wish my eyesight were good enough to see that.
    39
    40   Q.   Sorry, it is called "Crew".  I think in England it is
         called "McNews", do you know of that?  The newsletter for
    42        all employees ------
    43        A.  Oh, you are talking about Crews' Views?
    44
    45   Q.   Yes, I think it says:  "Crew.  September/October 94
    46        published by McDonald's Corporation for crew members"?
    47        A.  That would be what I would call "Crews' Views".
    48
    49   Q.   OK.  If we could go to that document -- maybe this will be
    50        a suitable place to end up. 
    51 
    52   MR. JUSTICE BELL:  Yes, make this the last one then.  What is 
    53        the reference?
    54
    55   MR. MORRIS:  It is document 15 in our additional supplementary
    56        list of employment documents, the most recent list.
    57
    58   MR. JUSTICE BELL:  It is No. 6 of the Defendants' supplementary
    59         -- it is the last document in it.
    60        A.  The last document is something different, my Lord.