Day 144 - 28 Jun 95 - Page 60

     
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     2   MS. STEEL:  It says: "Staffing and retention are closely related
     3        issues.  Many problems are the by-products of under
     4        staffing.  Under-staffing puts additional pressure on
     5        everyone and results in frustration for management and the
     6        crew.  Causes of Turnover: It is crucial to understand the
     7        reasons why people leave McDonald's.  Some of the most
     8        significant reasons people give for leaving are poor
     9        treatment", and under that comes lack of recognition, poor
    10        people practices, dissatisfaction with pay, low and/or
    11        infrequent raises.  Then there is lack of orientation and
    12        training.
    13        A.  Are you reading this for the audience or are you asking
    14        me to read it?
    15
    16   MR. JUSTICE BELL:  No, you must not say that.  Our way of doing
    17        things in this country is if you want to ask a question
    18        about a document, subject to the document being
    19        inadmissible in its own right where we have to follow a
    20        special procedure, it is read out so that everyone can pay
         attention to it before the question is asked.  This is
    22        McDonald's own document.
    23        A.  I have no problem with the document, my Lord.  I did
    24        not understand the procedure.
    25
    26   Q.   It has been read several times before.
    27        A.  I thought we could just move this along.
    28
    29   MR. JUSTICE BELL:  Just follow the procedure.  Yes, Ms. Steel.
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    31   MS. STEEL:  Under "Lack of orientation and training" there is no
    32        job enjoyment or satisfaction; no training or job
    33        rotation.  Then there is poor working conditions, which
    34        includes faulty or missing equipment and poor uniform
    35        policy.  Then there is lack of communication.  You would
    36        accept those as some of the most significant reasons for
    37        people leaving?
    38        A.  For the percentage that leaves who are unhappy with
    39        McDonald's, and there is obviously a small percentage that,
    40        you know, like jobs and do not like jobs, this is referring
         to the fact that retention is important at McDonald's, we
    42        want to keep our people, and it is highlighting to our
    43        managers what could be some of the causes for people
    44        leaving.  They are drawing their attention to it so that
    45        those managers will work on these things and make sure that
    46        they are doing the best job possible with their crew.
    47
    48   Q.   To the significant reasons for people leaving, as opposed
    49        to, I do not know, something that is insignificant.  These
    50        are the significant reasons? 
    51        A.  They are trying to priorities what the manager should 
    52        look at in dealing with his store and his people and make 
    53        sure that he has these areas covered as well as he or she
    54        can.
    55
    56   MR. RAMPTON:  My Lord, I am not meaning to be difficult but
    57        Ms. Steel has twice misquoted what is actually written
    58        there.  "Some of the most significant reasons people 'give'
    59        for leaving".
    60