Day 144 - 28 Jun 95 - Page 47
1 reason we do rap sessions and the reason we have other
2 communications, is to elicit the opinions of our crew so
3 that we can, in fact, know if there are things we need to
4 change or need to do better. We are not perfect, no-one is
5 perfect, but I think you have to give us some credit for
6 really being very interested in putting plans together to
7 make it better.
8
9 Q. And then taking no action because you do not believe the
10 results?
11 A. That is totally untrue.
12
13 Q. Yes. Also just going back to the question about receiving
14 breaks when due, you said that you also know that most
15 people do not know when their breaks are due and when they
16 are not due. Does that not concern you?
17 A. No, because you articulate to people but people work
18 varying hours and they are not certain. It is not
19 something that most employees keep on the top of their
20 head. Their managers will only keep a schedule so that
21 they know when people should go on breaks, but it is not
22 something you expect your crew people to always remember or
23 keep track of. That is a management job, to keep track of
24 that and make sure that people have their breaks
25 appropriately.
26
27 Q. If they had set hours they would know when their breaks
28 were, would they not?
29 A. I do not know. How can I tell what someone else is
30 going to know?
31
32 Q. And guaranteed conditions of employment?
33 A. Do we have a speech or is there a question?
34
35 Q. That is a question.
36
37 MR. JUSTICE BELL: As I understand it, the way McDonald's
38 operates, it does not really enable you nor, no doubt, you
39 would say, can a crew member expect that this crew member
40 will have a break at 10.40 in the morning, that the next
41 one will have one at 10.45 and 10.50. They are fitted in
42 when a person is spared or covered in the course of
43 sometime during the morning and sometime during the first
44 half of the shift and sometime during the second half. Is
45 that the position?
46 A. It is, my Lord, but can I be more specific?
47
48 Q. Yes.
49 A. Generally speaking, when I was a manager, I would put a
50 plan together. I would know who was on what station, if
51 you will. I would know who I would want to relieve a
52 person when they go on break. I would anticipate my sales
53 volume as to the hours. I would put together a tentative
54 plan. I could change it based upon -----
55
56 Q. So crew in your restaurant would know pretty well when they
57 were likely to get it, would they, or not?
58 A. No, that would be something that I would keep. They
59 would know a range of time, generally within an hour span,
60 but they would not know whether it would be 10.12 or 10.15,
