Day 144 - 28 Jun 95 - Page 46
1 Q. Mr. Stein, this barometer question, "I get paid for all
2 hours worked" is a statement of fact or not?
3 A. It is a statement of how people interpret it; they can
4 be interpreted in many different ways. I am trying to
5 explain that this is not black or white. This is how they
6 interpret something. You want their expressions. They may
7 be right, they may be wrong but you want their expression.
8
9 MR. JUSTICE BELL: I understand that, that any one of the 82 or
10 7 might be wrong or might be right, might be correct in
11 their answer. But, however that may be, they appear to
12 have been able to express a positive answer?
13 A. Yes.
14
15 Q. Because we have a central column with 11 in it which,
16 presumably, covers those who are in some doubt or given an
17 equivocal answer, or just do not know; that is the most we
18 can get from the paper, is it not?
19 A. It is, my Lord, but my only point is, it is not as
20 precise, people's interpretations. There are a lot of
21 things that go through people's minds when they are dealing
22 with this. If someone is for some reason not happy at the
23 moment, they could very well score "disagrees" all the way
24 through. A lot of things run into people's motivation
25 within they fill these out. That is the only point I am
26 trying to make, my Lord.
27
28 MS. STEEL: Mr. Stein, you are quite happy to say that 82 per
29 cent are strongly agreeing with the suggestion; how do you
30 know they are not confused?
31 A. And I am saying to you, you cannot look at this thing
32 as a precise black or white measurement. That goes to
33 either of those sides.
34
35 Q. You said ---
36 A. But I am pleased with it.
37
38 Q. -- "What I look at in this question, my Lord, is that if 82
39 per cent of any crew can agree that strongly on something
40 like that", and then you went on. So why is it that you
41 treat the 82 per cent as agreeing that strongly; whereas
42 the percentage that disagree is because they are confused
43 or whatever?
44 A. No, I would go back to what I said before. The Manager
45 is trying to determine the priorities of where the Manager,
46 he or she, should be directing their efforts to make the
47 store as good as possible. So when there is a very high
48 response such as that, that is not a key priority within
49 the organisation, others may be a greater priority.
50
51 You cannot work on everything at one time. You have to
52 establish your priorities, and the intent is to continually
53 move the store forward and make it as good of a place as
54 you can. So you set priorities, you set your action plan
55 and you move ahead and you keep pushing ahead.
56
57 Q. Mr. Stein, the position is, is it not, that you just do not
58 want to hear and do not want to believe anything that is
59 critical of your Company?
60 A. No. The reason we do surveys is because, and the
