Day 144 - 28 Jun 95 - Page 39

     
     1        need to do better.  It is not a report card meant to say
     2        you are doing bad or good.  It is really meant to highlight
     3        for the organisation that is using it where they need to
     4        focus their attention and sharpen their practices.
     5
     6   Q.   So, if it is normal for people, or for many people, or for
     7        significant numbers of employees, not to know when they are
     8        eligible for pay increases, then that is fine?
     9        A.  No, it is not fine, but everything is relative.  You
    10        are asking me for precise things.  I do not know the
    11        context.  It could be they may have just changed a cycle.
    12        I do not know what is happening in the specific
    13        marketplace.
    14
    15   Q.   This is the international percentage?
    16        A.  But there are so many.  What I am interested
    17        in -- I have seen surveys done of other companies and the
    18        norm, if you call it, will be significantly below in most
    19        cases, below what McDonald's has ---
    20
    Q.   That may be the case -----
    22        A.  -- which tells me that, in general, our practices are
    23        very, very good.
    24
    25   Q.   But we are talking about what we have in front of us.
    26        A.  So to seize on a specific number and say it is good or
    27        bad is not fair.
    28
    29   Q.   So you are not concerned if only 53 per cent of McDonald's
    30        employees ---
    31        A.  Where are you?
    32
    33   Q.   -- are aware of when they are eligible for pay increases?
    34
    35   MR. JUSTICE BELL:  It is the first one under "Awards".  Forget
    36        the number at the beginning of the line because that is
    37        just the question number in the survey, but what Mr. Morris
    38        is putting to you, that the international norm at
    39        McDonald's is for 53 per cent to be positively aware of
    40        when they are eligible for pay increases, and you are being
         asked whether you are content with that or not?
    42        A.  In general, I really like the English number,
    43        apparently, that is really good.  In the 50s here, I would
    44        like it to be better.  I think I had mentioned that if you
    45        get 55 per cent of the vote in a presidential election in
    46        the US, it is considered a landslide.  So, you have
    47        opinions of people here, and you also have different
    48        cultures around the world.
    49
    50        You have people where it is in a contract, a labour 
    51        contract, you have people where it is being a handbook. 
    52        You have a variety of people.  That number per se on an 
    53        average would not bother me, but I would pat the English
    54        company on the back because that is an unusually high
    55        number.
    56
    57   MR. MORRIS:  OK, it does not bother you.  If staff are unsure
    58        when they are eligible for pay increases, then there is a
    59        large amount of potential for abuse by management to delay
    60        their pay increases, is there not?