Day 144 - 28 Jun 95 - Page 13
1 A. OK.
2
3 Q. Operations is also involved in the running of McDonald's
4 stores?
5 A. But my understanding was is it was a demotion. The
6 man, I think, originally came from Operations and was being
7 sent back down the line, if you will.
8
9 Q. Do you know what his position was when he was transferred
10 to the Operations department?
11 A. I can only guess that it was -- I can only guess. I do
12 not know. I know it was a demotion, but I do not know
13 specifically how far down he was demoted to.
14
15 Q. Just going back to something that had arisen just before --
16 we have finished with that file -- you said that the UK
17 McDonald's operations system is I think -- I cannot
18 remember the word you used -- second to none or something?
19 A. I did not say that. I said -----
20
21 Q. What did you say, is it well-run or what?
22 A. It is well-run.
23
24 Q. Are there countries that are better run than the UK?
25 A. I cannot answer that. You are talking about Operations
26 and the way they manage the business. It is a well-run
27 organisation.
28
29 Q. So the standards that apply in the UK you would be proud to
30 see anywhere all over the world in McDonald's?
31 A. Sir, you are asking for a very general, a very general
32 question and pertaining to the entire world. I cannot
33 answer questions like that that are so general. In
34 fairness, be more specific.
35
36 Q. It is just something you said yesterday but I do not want
37 to go and check it up.
38
39 MR. JUSTICE BELL: In brief summary, what Mr. Stein, as I recall
40 it, was saying yesterday was that he thought that the
41 McDonald's in the UK was well-run. He also said that there
42 were cultural differences and different laws from country
43 to country which affected the way McDonald's operated in
44 different countries. So, if you have a particular point in
45 mind, I suggest you put it to Mr. Stein, first of all, and
46 then ask for his comment in relation to that.
47
48 MR. MORRIS: You are concerned with human relations (sic) -- you
49 are the Head of Human Resources, sorry, of the McDonald's
50 Corporation. Is there anything about the conditions for
51 crew or the running of the stores in the UK which you would
52 be concerned with or you would criticise?
53 A. Nothing that I am aware of, no, not at all.
54
55 Q. Yesterday you said it is extremely well-run?
56 A. OK. That is fine.
57
58 Q. Does it concern you that Mr. Nicholson agreed that the wage
59 rates in this country are "consistently either the same as
60 the minimum rates of pay set by the wages councils or just
