Day 141 - 23 Jun 95 - Page 17

     
     1        A.  I have not got the foggiest idea why it is not in
     2        here.  I would assume it is normally available as part of
     3        our process that I spoke about.  There is an enormous
     4        amount of that happening everywhere in our system.
     5        I cannot answer that question.
     6
     7   Q.   So do the franchisees follow what is set out in this
     8        handbook or not?
     9        A.  This is a model handbook.  This is not a required
    10        thing.  We provide this to owner/operators, saying: "We
    11        think a handbook is a good idea.  Here is a model.  We have
    12        additional subject matter of things that you can cover in
    13        addition to what is in here, or you can delete what is in
    14        here."  It serves as a model, as a starting point for an
    15        owner/operator to customise their handbook the way they see
    16        fit.
    17
    18   Q.   But, presumably, it is a fairly standard handbook because,
    19        otherwise, all the page numbering would be out for most of
    20        the people, for most of the franchisees?
         A.  All the numbering would be out?
    22
    23   Q.   The page numbers.
    24        A.  I do not really follow what you are saying.
    25
    26   Q.   If people only put in certain pages ---
    27        A.  Yes.
    28
    29   Q.   -- the page numbering would be out for the crew, would it
    30        not?
    31        A.  Oh, but they can delete that.  They can change page
    32        numbers.  They can put different diagrams on here.  They
    33        can customise it to make it look like their restaurant.
    34        They are fully capable of utilising the materials and
    35        customising it any way they would like to.
    36
    37   Q.   But, by and large, this is what you recommend to
    38        franchisees that they give to -----
    39        A.  It serves as a model of the kind of practices we would
    40        like to see, but we also give them other things, ideas that
         are optional, as well.  So there is more than just in here;
    42        there is a variety of things for them to choose from as to
    43        what they would like to do in their business.
    44
    45   MR. JUSTICE BELL:  Can you just draw my attention, so I can make
    46        a note of it, to where rap sessions or crew meetings appear
    47        in tab 6?
    48
    49   MR. RAMPTON:  My Lord, yes.  I think pages 6 and 7 -- I do not
    50        know what the reason is -- are missing from this copy of 
    51        the Licensees' Handbook. 
    52 
    53   MR. JUSTICE BELL:  Yes, it is.
    54
    55   MR. RAMPTON:  It goes from 5 to 8.
    56
    57   MR. JUSTICE BELL:  It is page 6, in fact.
    58
    59   MR. RAMPTON:  Yes.  For some reason -- I do not know what the
    60        reason is -- this copy of the Crew Handbook for Licensees