Day 124 - 10 May 95 - Page 09

     
     1
     2   Q.   Do you remember a course that was labelled "Personnel 1"?
     3        A.  Not specifically.
     4
     5   Q.   Not specifically.  Do you remember there was a course that
     6        was labelled "Personnel 1"?
     7        A.  If you say so.  There were courses that dealt with
     8        personnel issues.  Specifically, do I remember it called
     9        "Personnel 1"?  No, I do not, but there were a number of
    10        courses that were taught over the years that dealt with
    11        personnel or human relations issues.
    12
    13   Q.   Do you remember Dr. Leroy G. Kougill, PhD, who was
    14        Professor of Business Management at the University of
    15        Winsconsin, and also involved in Hamburger University?
    16        A.  He was an outside consultant that we retained that, as
    17        I recall, helped us with our course curricula.
    18
    19   Q.   Was he one of the architects, if you like, of the Personnel
    20        Management courses at the University, specifically the
         Personnel?
    22        A.  I would not think so.  He, perhaps, assisted in the
    23        development of the presentations or the format that was
    24        used at HU, but the actual material would have come from
    25        our Personnel Department at the time with some help from
    26        our Training Department.
    27
    28   Q.   McDonald's use a management technique called "strokes", do
    29        they not?  They teach a system of "strokes" at their
    30        universities, their Hamburger University?
    31        A.  I think it would help me a little bit if you add a
    32        little more texture to what you mean by -----
    33
    34   Q.   We have seen a video of a Hamburger University lecture on
    35        the use of strokes.
    36
    37   MR. JUSTICE BELL:  People might say to other people working for
    38        McDonald's, who might either have, what I think you might
    39        describe as, a positive or negative or purely neutral
    40        effect with regard to the other person or people, when you
         say it.  Do you remember terminology of that kind being
    42        used?
    43        A.  That is helpful, my Lord, yes.  There were -- I guess
    44        we introduced psychology, a bit of psychology, in some of
    45        our personnel or human relations courses, where we
    46        attempted to help our managers and personnel that went
    47        through the programme to better communicate with people
    48        that they would manage or supervise, help them motivate and
    49        train the people that they were responsible for.
    50 
    51   MR. MORRIS:  Was that something you remember that Dr. Kougill 
    52        introduced or advised, brought in to the courses? 
    53        A.  I cannot say that I would be, I know that answer, no.
    54        I did not get involved in the development of the curricula
    55        at HU.  I did -----
    56
    57   Q.   I thought it might be something you were told when you
    58        there?
    59        A.  I did give comments, as a member of management.  I did
    60        give comments about the content and the quality of