Day 100 - 09 Mar 95 - Page 07

     
     1        cross-examination on this on the basis of these two sheets
     2        or whether you wait to see what further documentation may
     3        be forthcoming.  In the meantime, I am going to put those
     4        documents at the very back of tab 8 in volume VII which is
     5        Mr. Walker's statement, unless there is a better place for
     6        them to go.
     7
     8   MR. RAMPTON:  Pink VIII, tab 7C, suggests Mrs. Brinley-Codd,
     9        behind the raw material specification.
    10
    11   MR. MORRIS:  That is for all the documents?
    12
    13   MR. RAMPTON:  There is only one at the moment.
    14
    15   MR. MORRIS:  The ones explaining the Group Four.  Can I just say
    16        that the Group Four ones are slightly smudged.  That is no
    17        criticism of the Plaintiffs, but all the copies we have and
    18        Mrs. Brinley-Codd are smudged at the top.
    19
    20   MR. JUSTICE BELL:  Make sure we have better copies of whatever
         you want.  In fact, that is where my original list had gone
    22        to.
    23
    24                         MR. KENNY, recalled.
    25               Cross-Examined by the Defendants, continued.
    26
    27   MS. STEEL:   What percentage of complaints about foreign objects
    28        in McDonald's food do you discover to be true?
    29        A.  Foreign objects, if they are found in the food, will
    30        get sent into our department and we will investigate them.
    31        It is often very difficult to identify a source of the
    32        foreign object contamination, so it is impossible for me to
    33        give you a figure for that, I am afraid.
    34
    35   Q.   But certainly there is a percentage that you do recognise,
    36        for example, like bones coming from chickens from Sun
    37        Valley?
    38        A.  Yes.
    39
    40   Q.   Do you have a percentage that you consider to be valid?
         A.  For bones?  I can give you a rough idea on bones, if
    42        that is what you would like.
    43
    44   Q.   If you start on bones then.
    45        A.  I would say more than half of the complaints that we
    46        get relating to food involve a bone -- chicken bone mainly.
    47
    48   Q.   That is particularly chicken food, is it?
    49        A.  Well, chicken and fish, they both can have bones in.
    50 
    51   Q.   Yes, but most of the complaints relate to ----- 
    52        A.  It is more chicken than fish -- well, we sell a lot 
    53        more chicken then we sell fish.
    54
    55   MR. JUSTICE BELL:  I would have thought people might find it
    56        more acceptable to find a bone in their fish than in their
    57        chicken anyway?
    58        A.  Possibly so, yes.
    59
    60   Q.   But you cannot help.  Yes?