Day 144 - 28 Jun 95 - Page 43

     
     1        are held in a restaurant, as your Lordship already knows,
     2        does not determine the frequency with which an individual
     3        crew member attends a rap session during the course of the
     4        year.  Mr. Morris knows that perfectly well.
     5
     6   MR. MORRIS:  I think Mr. Stein could have given the answer.
     7        I do not see why Mr. Rampton has to explain the answer to
     8        him.  (To the witness):  So does it concern you that that
     9        may conflict fundamentally with your claim of a maximum of
    10        three months within which rap sessions should be held?
    11        A.  No, actually, I am actually very encouraged by what
    12        I see there.  As I think there has been testimony -- maybe
    13        there has not, I cannot recall -- rap sessions are
    14        generally eight to 10 crew people at one time, and the fact
    15        that many would have attended over that period of time is
    16        really very encouraging, and I take a look at the English
    17        norm again, the English results, and I find that to be a
    18        superb result.
    19
    20   Q.   So when evidence has been given in this court about the
         frequency of rap sessions, we have to bear in mind that
    22        they only apply to something like 10 per cent of the staff
    23        for each session?
    24        A.  At one session, that is correct.
    25
    26   Q.   Does it concern you that if you go down to the bottom of
    27        the schedule section, No. 43, that only 61 per cent, on
    28        average, of McDonald's employees as surveyed agree that
    29        they are only rarely scheduled to work beyond their
    30        schedule?
    31        A.  No, not at all.  It does not concern me at all.
    32
    33   Q.   So if people are more than rarely required to work beyond
    34        their scheduled time, required -- I notice the word
    35        "required" -- to work beyond their normal time, then that
    36        is fine by you, is it?
    37        A.  No, that question can be interpreted many different
    38        ways by the employees that we have.  We are trying to get
    39        some indication of their opinion on things.  That high of a
    40        score, as I think I have mentioned, it is rare that
         employers do surveys of their people.  Most employers in
    42        the US do not care what their people say.
    43
    44        McDonald's cares about what their people say and loudly
    45        cares about what their people say.  That is why we do these
    46        things.  We want to get an indication from them of how
    47        things are going.  These are not score 100 per cent.  In
    48        the surveys I have seen where other companies have done
    49        them, our results are substantially higher than what other
    50        companies have. 
    51 
    52   Q.   We are not talking about other companies, we are talking 
    53        about McDonald's Corporation?
    54        A.  Well, you have to take a look at the context and
    55        purpose of this thing, sir.
    56
    57   Q.   Yes, and you said that you are interested in what your
    58        employees think.  Here you have results where only 60 per
    59        cent say that they are rarely required to work beyond their
    60        scheduled hours, which certainly means to me that a