Day 005 - 04 Jul 94 - Page 08
1 level.
2 Everyone was involved in the store side as to what sales
might be, what growth might be, or what growth might not
3 be. Everyone was involved in their people planning
exercises. It was very much a communal effort.
4
Q. So would you say that you are a well organised company?
5 A. I think we are reasonably well organised but, look, we
live in times of rising expectations. If all we did was
6 got the job done in 1990, we would probably not be
conversant with the problems, trials and tribulations of
7 1994. We have moved from prosperous times to tough times
coming back into better times again. This management of a
8 company is rather like riding a horse appropriate for the
course, sometimes fast, sometimes slow, sometimes you back
9 off, sometimes you race forward; it is movable; it is a
living thing.
10
Q. Are you involved with weekly management meetings?
11 A. I do. I hold a weekly management meeting with the key
officers with each of them present. I present what is on
12 our mind, what may or may not have been happening over the
ensuing few days in an attempt to make us reasonably
13 conversant with that which is happening.
14 Q. How many years have these management meetings been going
on?
15 A. Not -- as long as I can remember; not always weekly.
16 Q. Are there records kept of the management meetings?
A. No. There is no minutes kept of these meetings.
17
Q. What is this piece of paper which things are written down
18 on then?
A. Well, the financial plan for a year? The summation of
19 what we estimate store sales are going to be.
20 Q. How do you remember the important matters that are
discussed at management meetings? How do you record that
21 information, those decisions?
A. The financial people total them up.
22
Q. I do not just mean financial; I mean all the important
23 positions you monitor as the responsible head of
McDonald's?
24 A. Department by department. They keep their records;
whatever they need; a year is over, they chuck them out
25 and start again. It is an annual thing.
26 Q. The heads of department people?
A. They would know what their goals and objectives are,
27 certainly.
28 Q. I am not talking about goals and objectives. I am talking
about -- you are ultimately responsible for everything
29 that goes on?
A. Yes.
30
Q. As you said?